Our store’s current service policies. Real checkout and order creation on this independent preview are not activated yet.
At Cat Zone, we care about your satisfaction. If there is a problem with your purchase, contact us so we can review it.
Return and exchange period
You may request a return or exchange within 7 days of receiving the order. Returns are accepted for new, unopened products in their original packaging.
Conditions
The product must be in its original condition, unused and undamaged by the customer. Keep the order details or proof of purchase.
How to return a product
Bring it to our Dammam branch in Al Athir, King Saud bin Abdulaziz Street, or ship it to us. The customer pays return shipping when there is no defect. For damaged, incorrect or missing products, we cover the shipping cost in full. There is no restocking fee.
Refunds
After receiving and inspecting the returned product, we refund the original payment method within 7 days. Contact us on WhatsApp: 0544520542.
Food and pet supplies
Because of their nature, opened or used food, litter and treats cannot be returned or exchanged.
Damaged, incorrect or missing products
Send us the order number and clear photos of the product and the problem. We will review the case and determine the appropriate action according to the product, applicable rules and store policies.